It's not often I get 'the rage'. Okay, it's actually quite often. There's nothing I love more than getting up on my soapbox and declaring my opinions, good or bad, to anyone and everyone who will listen.
Recently though, I've found this is happening more and more often - especially when I'm on the phone to someone.
You see, I've been having problems with pretty much every service I've ever used. My phone contract, my satellite tv contract, my catalogue, my bank, my council.. you name it, and they've experienced The Rage.
It's as if in my mind, everyone has just become idiots. It's like they can't comprehend anything I'm saying and I'm having to talk to them in slow motion as if they were a 5 year old.
It makes me angry.
If the problems I were having had been minute, I don't think it would have bothered me. But the problems I've been having recently are pretty epic and not something I can just 'call back later' about. They're issues that usually involve panic, swear words and managers.
Just the other day I was told by a woman from my local council to "stop being aggressive!" She's just lucky I was shouting at her over the phone and I wasn't in her office. The issue I had called about was pretty serious and she was fobbing me off. She also didn't understand my frustration at the fact that all of the information they held about me was wrong.
Cue The Rage.
The next unsuspecting person was the idiotic helpline assistant over at Sky, who didn't understand what I was asking her at all. I didn't understand why it was so difficult for her to tell me why my bill was nearly £10 more than it should have been, yet there were no charges. Thankfully, after half an hour of sighing, mumbled curse words and arguing, she put me through to someone in cancellations who explained what had happened straight away.
Once again, The Rage had reared it's ugly head.
The best one so far has got to be Halifax.
Now I'm sorry Halifax, I don't give a shit where in the world your offices are, but it is NOT acceptable to call someones house phone at 10 TO 9 IN THE EVENING.
This time, The Rage had kicked in before I had even answered the phone.
I may have answered with "What!?" much to the stunned Asian womans surprise. I then proceeded to tell her she was bang out of order, did she know what time it was, and if she called again at this time I would file a suit of harassment.
That's all pretty fair, right?
If I'm being honest, I don't even feel bad about that last one.
Sometimes I feel guilty about getting The Rage on the phone and ranting at the poor unsuspecting people at the other end. People who probably don't get paid enough to deal with my shit. I know how they feel, I get it at work. But sometimes, it's the only way to get answers.
I find that if I don't get angry with them, they tend to just try and fob me off. They expect you to roll over and take what ever answer you've been given.
The Rage takes hold and doesn't let go.
So if you've recently spoken to me over the phone and you thought I had bad attitude.. I'm not sorry. Though, if you're the lovely woman in Sky cancellations that helped me, then I am sorry. Or Neil from my local council who explained in fine detail exactly what I asked of him. And didn't lie about where my letter of complaint was. Sorry to you too.
Does anyone else get The Rage on the phone, or is it just me?